If for any reason at all, you need the order canceled, please inform us immediately through any of our Customer Service Channels.
Cancellation is possible as long as the order is not shipped yet.
In the event, the order is already shipped, refuse delivery. Your local post office will take care of shipping the order back to us. Refund is processed only when items returned are confirmed delivered at our warehouse.
Refund will be in the original form of payment.
Items received damaged will either be refunded or replaced at no additional expense. Please inform us immediately through any of our Customer Service Channels.
Photos of the damaged order or package may be required. Please prepare to send to firstname.lastname@example.org.
If a refund is preferred, the refund will be in the original form of payment.
Customers are expected to review shipping information prior to completing orders to ensure orders are sent to the correct address.
If parcels do not show up after 5 business days from shipping date, we can either reship your order or process a refund. Please inform us immediately through any of our Customer Service Channels
For reship requests, missing orders due to address issues (includes but not limited to the following USPS statuses: Undeliverable as Addressed, Returned to Sender, etc.) will be reshipped ONCE at no additional expense to customers.
Orders that show as "Delivered" on the USPS site but have not been received yet, please contact your local post office for further information on the parcel's status.
Incorrect Items Received
In rare cases, incorrect items are shipped. If you receive items that are not as you ordered, please inform us immediately through any of our Customer Service Channels to discuss on how to proceed.