Miracle Noodle Products Policies
Customer Service Channels
Phone (Toll Free #): 1-800-948-4205
-FREE Shipping within the US through USPS Priority Mail.
-Orders are shipped 1-2 business days from order date.
-Business days are Mondays till Fridays.
-Tracking information is sent through email within 1 business day from shipping date.
-Delivery is 3-5 business days from shipping date.
-If a different carrier is preferred, please inform us through any of our Customer Service Channels to
determine additional shipping cost and to have order processed.
If it is your first time trying out products from Miracle
Noodle and you are not 100% satisfied, you can either:
1) Request for your order to be exchanged with another Miracle Noodle product provided the product you want as replacement is in the same price range as your original order. Product received as replacement cannot be exchanged nor refunded.
2) Return items for a refund. Refund is processed only when items returned are confirmed delivered at our warehouse. Refund will be in the original form of payment.
For both options, the following conditions apply:
1) Report exchange or refund request within 14 days from order delivery date.
2) Not more than 3 packs of the order have been used.
Please reach out to us through any of our Customer Service Channels to process your return and to receive a prepaid return shipping label via email.
Our return product address is:
12353 Foothill Blvd, Sylmar, CA 91342
Further instructions on returning the product is provided in the email where the prepaid return shipping label is attached.
If for any reason at all, you need the order cancelled, please inform us immediately through any of our Customer Service Channels.
Cancellation is possible as long as the order is not shipped yet.
In the event order is already shipped, refuse delivery. Your local post office will take care of shipping the order back to us. Refund is processed only when items returned are confirmed delivered at our warehouse.
Refund will be in the original form of payment.
Items received damaged will either be refunded or replaced at no additional expense. Please inform us immediately through any of our Customer Service Channels.
Photos of the damaged order or package may be required. Please prepare to send to email@example.com.
If refund is preferred, refund will be in the original form of payment.
Customers are expected to review shipping information prior to completing orders to ensure orders are sent to the correct address.
If parcels do not show up after 5 business days from shipping date, we can either reship your order or process a refund. Please inform us immediately through any of our Customer Service Channels.
For reship requests, missing orders due to address issues (includes but not limited to the following USPS statuses: Undeliverable as Addressed, Returned to Sender, etc.) will be reshipped ONCE at no additional expense to customers.
Orders that show as "Delivered" on the USPS site but have not been received yet, please contact your local post office for further information on the parcel's status.
Incorrect Items Received
In rare cases, incorrect items are shipped. If you receive items that are not as you ordered, please inform us immediately through any of our Customer Service Channels to discuss on how to proceed.
If you ordered the SmartBuns/SmartCakes, they are shipped from a separate warehouse. Shipping for this product is temporarily within 14 days from the order date while the rest of the Miracle Noodle products are shipped 1 to 2 business days from the order date. If the SmartBuns/SmartCakes are bought with other Miracle Noodle products, they will be coming in two different shipments.
SmartBuns/SmartCakes are shipped via USPS Priority Mail.
You can cancel your order for a FULL REFUND as long as order has not been shipped yet.
Once order is shipped, sale is considered FINAL.
Any report of damaged product must be made within 5 calendar days from order delivery. “Damaged Product” means unfit for use/consumption such as being “moldy” or discolored. Photos must be sent along with the lot number information to firstname.lastname@example.org . Lot numbers for damaged product are VERY helpful to our claim process. Lot numbers for the SmartBUN™ can be found on the clear wrapper of each individual bun. You may need to remove the buns from the 4-pack wrapping to find the number. The lot number will be 3 digits and near the seal of the wrapper.
Replacement for the damaged product will be sent at no extra cost. If refund is preferred, please inform us by either sending an email at email@example.com or call us at our toll free # 1-800-948-4205.
We will send you an email with your order’s tracking information as soon as order is out for shipping. If shipment is missing, we need to be notified immediately (no longer than the 5 calendar days from expected delivery date). Replacement for the missing product will be sent at our cost as well. If refund is preferred, please inform us by either sending an email at firstname.lastname@example.org or call us at our toll free # 1-800-948-4205.
Depending on your bank, refunds may take 3-5 business days from processing date to reflect on your end.