If you are not 100% satisfied with your purchase from Miracle Noodle (for the SmartBuns, please see policies below) you can return your item(s) for a full refund within 14 days by postmark of purchase if no more than 3 packs have been used . Please call us at 1-800-948-4205 to process your return and to receive a prepaid return shipping label via email.
Our return product address is :
12353 Foothill Blvd Sylmar CA 91342
If you ordered the SmartBuns/SmartCakes, they are shipped from a separate warehouse. Shipping for this product is up to seven (7) business days from the day your order is forwarded to the warehouse while the rest of the Miracle Noodle products are shipped 1 to 2 business days from the order date. If the SmartBuns/SmartCakes are bought with other Miracle Noodle products, they will be coming in two different shipments.
SmartBuns/SmartCakes are shipped via USPS Priority Mail.
We will send you an email as soon as your order is relayed to the warehouse to be arranged for shipping (normally one business day from the day you place your order). You can cancel your order for a FULL REFUND within five business days from the day your order has been forwarded to our warehouse.
Once order is shipped, sale is considered final.
Any report of damaged product must be made within 5 calendar days from order delivery. “Damaged Product” means unfit for use/consumption such as being “moldy” or discolored. Photos must be sent along with the lot number information to email@example.com . Lot numbers for damaged product are VERY helpful to our claim process. Lot numbers for the SmartBUN™ can be found on the clear wrapper of each individual bun. You may need to remove the buns from the 4-pack wrapping to find the number. The lot number will be 3 digits and near the seal of the wrapper.
Replacement for the damaged product will be sent at no extra cost. If refund is preferred, please inform us by either sending an email at firstname.lastname@example.org or call us at our toll free # 1-800-948-4205.
We will send you an email with your order’s tracking information as soon as order is out for shipping. If shipment is missing, we need to be notified immediately (no longer than the 5 calendar days from expected delivery date). Replacement for the missing product will be sent at our cost as well . If refund is preferred, please inform us by either sending an email at email@example.com or call us at our toll free # 1-800-948-4205.
Refused Shipment Due to Change of Mind or It Does Not Suit Your Personal Taste Preferences - Full refund is forfeited.
Undeliverable as Addressed or Incorrect Address Information Provided - Full refund is forfeited. Kindly make sure to go over your shipping information and advise us of any corrections within five business days from the day your order has been forwarded to our warehouse
Depending on your bank, refunds may take 3-5 business days from processing date to reflect on your end.